TRANSPORTATION SUPPORT FOR ORGANIZATIONS
Help More People Get Where They Need to Go.
Without adding transportation logistics to your team's workload.
Catch a Ride gives your organization one place to coordinate transportation, manage funding, support participants, and track results—so your staff can spend more time serving people and less time managing rides.
Built for hospitals, health systems, employers, nonprofits, senior centers, schools, workforce programs, housing organizations, veteran-serving agencies, public agencies, and community partners.
One Place to Support People Who Need to Get Somewhere.
A Transportation Support Account is a dedicated transportation program for your organization. It gives your team one place to coordinate transportation for the people you serve.
Instead of asking people to navigate separate phone numbers, transportation providers, reimbursement systems, eligibility rules, transit schedules, and ride options on their own, Catch a Ride helps bring the process together.
Your organization decides who is eligible, what transportation support is available, how funds can be used, and how involved your staff want to be. Catch a Ride helps manage the logistics behind the scenes.
One place to coordinate transportation. One clear view of program activity. More ways to help people move forward.
Every Transportation Support Account is powered by a secure Community Booking Account, or CBA. The CBA is the technical program structure that helps apply your organization’s guidelines, coordinate transportation, manage funding, track activity, and document results.
What Your Organization Can Control
✔ Who can receive transportation support
✔ Which trip purposes are eligible
✔ Which transportation options are available
✔ Program budgets, funding limits, and rider co-pays
✔ Whether riders, staff, or Catch a Ride coordinates trips
✔ Reporting categories, grant requirements, and outcome measures
✔ The level of support your team needs from Catch a Ride
MULTIMODAL, PERSON-CENTERED MOBILITY
The Best Transportation Option Depends on the Person, the Trip, and the Day.
The right transportation depends on the person, the destination, and the situation—not every trip fits the same solution. Catch a Ride helps organizations offer the best available local option instead of forcing every person into the same transportation solution.
Public Transit
Fixed-route, demand-response, rural transit, transit passes, and local transportation services that connect people to everyday destinations.
Taxi and Local Transportation Providers
Point-to-point options that support dependable transportation in areas where local providers play an important role.
Volunteer Drivers
Trusted local volunteers who can provide flexible, relationship-based transportation in communities where other options may be limited.
Accessible and Door-to-Door Service
Transportation options for people who use mobility aids, need additional boarding support, or require more assistance from pickup through arrival.
On-Demand Transportation
Flexible transportation for trips that require more timing control than fixed schedules may provide.
Microtransit and Community-Based Mobility
Flexible local transportation that can help connect rural areas, first- and last-mile needs, employment centers, healthcare facilities, and community destinations.
Transportation options vary by geography, provider availability, program guidelines, funding, and rider needs.
Transportation Should Fit Real Life—Not Force People to Fit the System.
A person may need a ride that accommodates a wheelchair, a car seat, a caregiver, a long-distance medical appointment, a late return time, a rural pickup location, or a job shift that begins before public transit starts.
Catch a Ride helps organizations build transportation support around those realities.
Depending on your program, people may receive support through a Mobility Wallet, a staff-guided Transportation Support Account, public-transit assistance, a referral partner, a Transportation Case Manager, or a real person at the Mobility Support Center.
The goal is not simply to book a trip. The goal is to help the person successfully reach what matters.
HOW IT WORKS
From Program Goal to Practical Transportation Support.
Learn
We begin with the people you serve, the transportation barriers they are facing, your staffing capacity, your funding structure, and the outcomes you are trying to improve.
No two organizations need the exact same approach.
Configure
Catch a Ride helps establish your program guidelines, approved transportation options, funding limits, rider eligibility process, reporting needs, and level of support.
Your program remains yours. The tools are built around your goals.
Support
Depending on the service tier you choose, Catch a Ride, your staff, or approved participants can arrange transportation through the best available local option.
Support can be managed by phone, online, through a dashboard, or through a Mobility Wallet.
Measure
Your organization receives reporting that can help you understand transportation use, rider needs, trip purposes, costs, recurring barriers, and opportunities to improve.
Better visibility helps your organization make better decisions.
TRANSPORTATION SUPPORT FOR ORGANIZATIONS
Start Where You Are. Grow When You Are Ready.
Every organization has different staffing, funding, technology, and transportation needs.
Catch a Ride offers four levels of Transportation Support, each powered by the same secure Community Booking Account structure behind the scenes.
The options build on one another, allowing your organization to begin with the support you need today and grow as your goals, capacity, partnerships, and funding evolve.
You choose the level of involvement. Catch a Ride helps manage the complexity.
Catch a Ride Managed Support
TIER 1 · FULL-SERVICE OPTION
Catch a Ride manages transportation for you.
This is the most hands-on level of support.Catch a Ride manages transportation coordination, rider communication, provider relationships, and reporting while your team stays focused on serving people.
Your organization retains visibility into program activity and outcomes without carrying the day-to-day responsibility of scheduling, modifying, canceling, or troubleshooting rides.
Best For
Organizations that want full-service transportation support with minimal staff burden, complex eligibility requirements, high-touch participants, or extensive reporting needs.
How It Works
1. Share your goals.
We learn who you serve, where they need to go, and what your program needs to accomplish.
2. We set up your program.
Together, we establish eligibility, program guidelines, funding limits, service areas, communication preferences, and reporting needs.
3. Catch a Ride coordinates transportation.
Our team manages transportation details, rider support, provider coordination, changes, cancellations, and troubleshooting.
4. You receive updates and reports.
Your organization receives meaningful information about program use, trip purposes, outcomes, and opportunities to improve.
Mobility Wallets
TIER 2 · FLEXIBLE PARTICIPANT OPTION
People use approved transportation support more directly.
A Mobility Wallet gives approved participants more flexibility and choice within the guidelines your organization sets.
Your organization decides who is eligible, what transportation can be used, how much support is available, which trip purposes qualify, and how long the support lasts.
Participants can then use approved transportation options more independently, while your organization maintains clear program boundaries and visibility into activity.
Best For
Programs that want participants to have more independence, flexibility, and choice without requiring staff to coordinate every ride.
How It Works
1. Set program rules.
Decide who qualifies, what trips are eligible, spending limits, approved providers, co-pay expectations, and how long support is available.
2. Approve eligible participants.
Your organization enrolls people who meet the program’s criteria.
3. Participants use transportation support.
People access approved transportation options through their Mobility Wallet.
4. Track usage and outcomes.
Review activity, spending, trip purposes, and program results to refine support over time.
Tier 2 includes up to three initial Mobility Wallet configurations. Additional wallet configurations are available for $250 each.
Staff-Guided Transportation Support
TIER 3 · STAFF-GUIDED OPTION
Your team requests and manages rides in one secure place.
Staff-Guided Transportation Support gives your care team, case managers, program coordinators, or designated staff one secure place to arrange transportation for the people they serve.
Your team manages routine ride requests, modifications, and cancellations through the Transportation Support Account portal. Catch a Ride provides access to available transportation options, program setup, reporting, simple billing, and support for urgent or after-hours needs.
Best For
Organizations that want staff-guided transportation support, direct visibility into daily ride activity, and control over how transportation is coordinated.
How It Works
1. Identify who needs support.
Your team identifies patients, clients, students, members, employees, or residents who need transportation.
2. Set up your Transportation Support Account.
Catch a Ride configures your program guidelines, transportation options, billing structure, reporting needs, and staff access.
3. Request rides in one place.
Your staff can arrange, modify, cancel, and track transportation through one coordinated workflow.
4. Receive reports and billing.
Your organization receives clear information about trips, services used, costs, and program activity.
Public Transit Support
TIER 4 · COMMUNITY-SCALE OPTION
Strengthen public transit as part of a larger local mobility system.
Public transit is often the backbone of a community’s transportation network. Catch a Ride works with transit agencies, counties, municipalities, and community partners to help public transportation connect more effectively with healthcare, employers, nonprofits, older-adult services, schools, and other local needs.
Support may include rider communication, referral pathways, coordinated booking, transit passes, data, local partnerships, and flexible transportation options that help fill gaps beyond traditional routes or schedules.
Best For
Communities and organizations seeking to strengthen public transportation access, coordination, rider support, and long-term local mobility infrastructure.
How It Works
1. Define shared community goals.
Identify the riders, trip purposes, transportation gaps, and community outcomes the program should address.
2. Coordinate available transit resources.
Bring eligible public-transit services, agency-operated routes, passes, demand-response options, and related transportation resources into one support structure.
3. Connect people to transportation.
Help riders, staff, and referral partners understand how to access the available services.
4. Use data to strengthen the system.
Review usage, gaps, funding patterns, and rider feedback to improve access over time.
TECHNOLOGY BUILT FOR REAL-WORLD PROGRAMS
One Platform. One Place to See the Full Picture.
Catch a Ride technology helps organizations coordinate transportation without relying on separate spreadsheets, reimbursement forms, invoices, provider portals, phone numbers, and disconnected systems.
Staff and approved users can access transportation support through a secure portal, dashboard, mobile device, or by calling the Mobility Support Center.
Catch a Ride’s Mobility Support Center is available seven days a week from 6:00 a.m. to 1:00 a.m. Eastern Time to help riders and partner organizations navigate transportation questions and issues.
Book Transportation Your Way
Arrange transportation through the portal, dashboard, app, or phone—depending on the Transportation Support option your organization selects.
See Available Transportation Options
View approved public transit, volunteer, accessible, on-demand, taxi, microtransit, and local provider options in one place.
Manage Program Funding
Apply organization-defined guidelines, budgets, trip limits, eligible categories, provider availability, and Mobility Wallet settings.
Track Activity and Outcomes
Review completed trips, cancellations, no-shows, trip purpose, rider needs, transportation patterns, funding use, and program outcomes.
Extra Support for People Navigating Complex Transportation Needs.
Some people need more than a scheduled ride.
Catch a Ride Transportation Case Managers can help people understand available transportation options, identify barriers, review eligibility for transportation programs, create a practical mobility plan, coordinate complex trips, and follow up when transportation needs change.
This service can be added to any of the four Transportation Support options and is especially helpful for people managing chronic illness, disability, pregnancy, caregiving responsibilities, behavioral health needs, rural travel, multiple appointments, or complicated transportation funding requirements.
Initial Screening or Intake Assessment
A detailed conversation to understand transportation barriers, available options, eligibility considerations, and practical next steps.
Extended Transportation Support Session
Additional help with complex trip coordination, transportation-provider communication, benefit navigation, changing needs, and program-related follow-up.
Follow-Up Support
Short check-ins to review ride use, solve challenges, update transportation plans, or complete required program follow-up.
Transportation Case Management is available across all four support options.
Current standard rates are $70 for an intake or screening assessment, $35 for a 30-minute support session, and $17.50 for a 15-minute follow-up session.
TRANSPORTATION SUPPORT ACCOUNT PRICING
Know What You Are Paying For—and Why.
Catch a Ride pricing has three distinct parts:
1. Platform and support fees for your selected Transportation Support option.
2. Actual transportation costs charged by transportation providers.
3. Optional Transportation Case Management or specialized support services, when needed.
Pricing Clarifier
Transportation-provider costs are separate from Catch a Ride service fees.
For most third-party transportation providers, the actual provider rate is passed through to your organization based on ride type, distance, accessibility needs, demand conditions, geography, and provider pricing at the time of service.
Mobility Wallet Clarifier
Tier 1 and Tier 2 include up to three initial Mobility Wallet configurations. Additional wallet configurations are available for $250 each.
Public Transit Clarifier
Where Catch a Ride operates or administers public transit under contract with a government entity or program sponsor, rides are billed at the applicable agency rate. No Catch a Ride booking fee applies to those agency-operated rides unless otherwise stated in your written agreement.
External public transit providers and third-party transportation providers may have separate provider rates and applicable booking fees.
No-Show and Late Cancellation Note
Rides canceled with less than two hours’ notice, or missed by the rider, may result in the actual provider cost and applicable booking fee being charged to the organization.
*Published pricing is intended as a planning guide. Final pricing, booking fees, transit configurations, service scope, and transportation-provider rates are confirmed in the written agreement for your organization.
CURRENT AND CONFIRMED EXPANSION MARKETS
If You Are in an Existing Catch a Ride Service Area, We May Be Able to Launch Faster.
Organizations located in an existing Catch a Ride service area may be able to begin with the standard Transportation Support Account structure, subject to local provider availability, program requirements, service capacity, funding, and the selected support option.
In these areas, Catch a Ride may already have transportation relationships, local provider knowledge, operating infrastructure, staff support, or public-transit integration that can help reduce launch time and setup complexity.
Kentucky and Indiana — Coming Q3 2026
Louisville Metropolitan Area counties across Kentucky and Southern Indiana.
Illinois — Coming Q1 2027
Chicago Metropolitan Area counties, including Cook, DuPage, Kane, Lake, McHenry, and Will.
Kansas and Missouri — Coming Q2 2027
Kansas City Metropolitan Area counties across Kansas and Missouri.
Service availability may vary within a county based on local partner agreements, transportation-provider capacity, program type, funding source, service hours, and launch timing.
NEW COMMUNITY LAUNCHES
Ready to Build Transportation Support Where Catch a Ride Is Not Yet Active?
Catch a Ride can work with organizations outside of our current service footprint—but launching in a new community requires more than turning on a portal.
It means understanding the local transportation landscape, identifying providers, establishing service rules, building referral workflows, confirming funding structures, configuring technology, onboarding staff, and ensuring the support model is practical for the people your organization serves.
For that reason, new-market implementation includes a separate one-time launch and network-development investment.
Estimated One-Time Launch Investment: $20,000–$80,000
Factors That Shape New Community Launch Costs
✔ Geographic size, rural distance, and coverage area
✔ Estimated number of participants and anticipated trip volume
✔ Number and type of transportation providers to onboard
✔ Availability of public transit, accessible service, and local transportation options
✔ Volunteer-driver network development needs
✔ Intake, eligibility, referral, or reporting customization
✔ Transportation Case Management needs
✔ Data integration, privacy, compliance, and technology requirements
✔ Staff training and local partner onboarding
✔ Community engagement, relationship-building, and launch communications
Local Transportation Provider Mapping
Identify public transit, accessible providers, local transportation businesses, volunteer-driver opportunities, rideshare coverage, taxi services, microtransit, and other available resources.
Program Design and Configuration
Build your Transportation Support Account around your population, eligibility criteria, transportation needs, funding structure, reporting requirements, and service goals.
Technology and Workflow Setup
Configure the Community Booking Account portal, participant workflows, Transportation Case Management processes, approved transportation options, reporting tools, and billing structure.
Staff and Partner Training
Prepare your team, referral partners, local providers, and key stakeholders to use the system effectively.
Launch and Ongoing Support Plan
Establish a practical launch timeline, support plan, escalation process, data-review routine, and pathway for future growth.
A new community launch is not simply a software setup. It is the work of building a dependable local transportation network that people can actually use.
Transportation Support Can Strengthen Nearly Every Type of Community Program.
Healthcare and Human Services
Help patients, clients, families, and caregivers reach appointments, treatment, pharmacy, food, behavioral health services, follow-up care, and essential community resources.
Aging, Disability, and Veteran Services
Help older adults, people with disabilities, caregivers, and veterans access healthcare, rehabilitation, groceries, social connection, benefits, and community life.
Workforce, Education, and Employers
Help people reach jobs, shifts, training programs, school, certification programs, interviews, childcare, and career-development opportunities.
Housing, Family, and Community Programs
Help families access food, housing support, legal appointments, school events, family services, community resources, and essential daily needs.
Frequently Asked Questions
Let’s Build Transportation Support That Fits Your Organization.
Tell us who you serve, where transportation is breaking down, and how much support your team needs.
Catch a Ride will help you identify the right Transportation Support option, understand the implementation process, estimate your budget, and build a practical path forward.